?? Refunds and Returns
Thank You for Your Business!

Our website parts ordering has been very helpful to our customers and parts staff. We thank you for allowing us to serve you. 

As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.

Returns

All processed orders that are returned must have a prior return autorization number.  When calling for a return authorization number please have your invoice ready.  All returns must have a return number or they will not be accepted.  All returns must be received in original packaging.  The packaging must be in new condition (no scratches, tears, dents, or other markings).  No exceptions the sku numbers on the items must be intact.

Wrong part received:
If any part ordered is incorrect due to an error on our behalf, please send it back to us within 15 days of your purchase and it will be corrected. Be sure to include a note with name and daytime contact number so we may call to straighten things out.

If a part is wrong due to a customer mistake, that's ok but it will be subject to a 20% restock fee and must be new with original packaging.  Additional shipping will need to be charged as well if we need to send out another part.


·
  Electrical:
     There are absolutely no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.

If you have further questions please our parts department at 1-800-585-2189 or email at heatonchevy@casscomm.com
Why does HeatonArcticCat.com charge a Restocking Fee:

We return all OEM parts to the manufacturer and in doing so face two charges: The cost to return the item the manufacturer and a restocking fee charged to us by the manufacturer.  HeatonArcticCat.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.

Shipping Procedures:

Next Day and Second Day shipments will require 1-2 days for processing.  This means it can take up to three days to receive a next day order.  Second day orders can take up to four days to be recieved.  No chemicals can be air shipped.